Maintenance and Support

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Technical Support

• For general inquiries:
  • Click on the Support icon at the bottom right of your screen.
  • Reach out to us via phone or email.
  For issues with the Kontratar application:
  • Click on Feedback in the sidebar or from the menu.
  • Select the + icon to create a new ticket.
  • Provide detailed information about the issue and submit your request.
  • The newly created ticket will appear in your ticket list.
  • Click on the ticket to add additional details or comments.
  • A member of our team will communicate with you through each ticket you raise until the issue is resolved.

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For issues with the Kontratar application:

• Click on the support icon on the bottom right side of your screen.
• Click on Raise an Issue.
• Select the + icon on your page.
• Provide detailed information about the issue and submit your request.
• You will see the ticket you just created.
• Click on the ticket to add more details or complaints.
• A member of our team will communicate with you via each ticket you raise.
• Once the issue is resolved and confirmed on both ends:
  • We will close the ticket on our end, and further communication on that ticket will no longer be possible.
  • If you are satisfied with our response, you may also close the ticket yourself.
• Feel free to open as many tickets as needed.
• However, if you have previously reported an issue, please continue communication on the existing ticket for related cases instead of opening a new one.

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For Feature Requests

• To submit a new feature request:
  • Go to the Feedback page.
  • Click on Feature Request.
  • Select the + icon to create a new ticket.
  • Provide a detailed explanation of the feature you would like to see, including its purpose and potential benefits.
  • Submit your request.
  • The newly created ticket will appear in your ticket list.
  • Click on the ticket to add more details or feedback.
  • A member of our team will communicate with you through each ticket you raise until the request has been reviewed.